Return & Refund Policy
Your satisfaction is our priority. Here's our easy return process.
We offer a hassle-free 7-day return policy on most items. If you're not completely satisfied, we'll make it right.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 7 days of delivery for a full refund or exchange.
Return Conditions
To be eligible for a return, your item must meet these conditions:
Unused Condition
Item must be in the same condition you received it
Original Packaging
Item must be in its original packaging
Tags & Labels
All tags and labels must be intact
Proof of Purchase
Receipt or order confirmation required
Non-Returnable Items:
- Personal care items (for hygiene reasons)
- Perishable goods
- Custom or personalized items
- Items marked as final sale or clearance
How to Return an Item
Contact Us
Reach out to our customer service team via WhatsApp, phone, or email. Provide your order number and reason for return.
Get Return Authorization
Our team will review your request and provide a Return Authorization (RA) number and instructions within 24 hours.
Pack Your Item
Securely pack the item in its original packaging. Include all accessories, manuals, and the receipt. Write the RA number on the outside of the package.
Free Pickup (Kigali)
For customers in Kigali, we offer FREE return pickup. Our courier will collect the item from your location at your convenience.
Outside Kigali: You can drop off at our designated location or ship at your own cost.
Inspection & Refund
Once we receive your return, we'll inspect it within 2-3 business days. If approved, your refund will be processed within 5-7 business days.
Refund Policy
Mobile Money
Refunds to MTN or Airtel Money are processed within 2-3 business days.
✓ Fastest MethodBank Transfer
Bank transfers take 5-7 business days to reflect in your account.
5-7 Business DaysStore Credit
Get instant store credit to use on your next purchase.
✓ ImmediateExchange
Exchange for the same item in different size/color or a different product.
Subject to AvailabilityDamaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We'll arrange a replacement or full refund at no cost to you.
For Damaged/Defective Items:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We'll arrange free pickup and send a replacement
- No return shipping costs for you
Need Help with a Return?
Our customer service team is here to make your return process as smooth as possible