Frequently Asked Questions

Browse products, add items to your cart, fill in your delivery information, and complete your order via WhatsApp. Our team will confirm your order and arrange delivery.

We accept mobile money (MTN, Airtel), bank transfers, and cash on delivery within Kigali. Payment details will be shared via WhatsApp after order confirmation.

Yes! We use secure payment channels and never store your payment information. All transactions are processed through trusted payment providers.

Yes! We offer free delivery for all orders within Kigali. For deliveries outside Kigali, please contact us for shipping rates.

Within Kigali, we deliver within 24-48 hours. Outside Kigali typically takes 3-5 business days. Orders placed before 2 PM are processed the same day.

Yes! After placing your order, you'll receive updates via WhatsApp including confirmation, dispatch, and delivery status.

We accept returns within 7 days of delivery if the product is defective, damaged, or not as described. Items must be unused and in original packaging.

Contact our customer service team at +250 795 758 597 or customer@suredealmarket.com with your order details and reason for return. We'll guide you through the process.

Yes! All our products come from verified suppliers and trusted manufacturers. We guarantee quality and authenticity on every item.

Many of our products come with manufacturer warranties. Check individual product pages for warranty information, or contact us for specific details.